Escalation

Escalation allows orders to be blocked from checkout and passed to a higher-level buyer for authorisation.

Escalation can be triggered by various events.

The simplest event is that a buyer has the authority to create an order but not check it out. In this event, the order is escalated to a higher-level user who has checkout permission. The higher level user receives a notification that an order is held in drafts awaiting authorisation.

Another escalation event is one which is triggered by order values. A buyer can be restricted to both a lower and upper value for a single order. The lower value may be to exceed a minimum carriage charge and the upper value may be for security reasons.

If either value is breached, then the order is held in draft awaiting authorisation and release.