Training Skills

The Peter Drew Group delivers a range of skills training from customer facing soft skills to leadership and management training empowering your staff to realise their full potential and build your business. 

People don’t leave companies, they leave bad managers

 Skilful communication

·         Retaining your client base

·         Handling challenging customers

·         Understanding behaviours

·         Offering proactive solutions

Influencing Skills

·         Telephone styles that work

·         The adult sales process

·         Effective influencing skills

·         Building business relationships

·         Assertive conversations

Team Leadership

·         Delegation not abdication

·         Leadership- what does it look like?

·         Communication

·         Handling poor performance

·         Driving team results

·         Distance management

Your staff define your customers’ experience